Hiaham A.

Customer Service Representative with 4+ years of experience delivering high-impact support across SaaS, logistics, and hospitality sectors. Skilled in managing 200+ monthly inquiries with a consistent 90%+ CSAT. Proficient in Salesforce, Zendesk, and live chat tools. Proven ability to reduce ticket resolution time, train support teams, and improve customer journey touchpoints. Multilingual and highly adaptable, ready to bring value to fast-paced, customer-centric environments.