Mohamed Houssam F.

At TRT World, my focus as a System Administrator revolves around enhancing IT infrastructure through meticulous system maintenance and proactive troubleshooting. With a robust background in technical support, I've successfully managed and resolved operational issues for a diverse set of systems, including Active Directory, vmware, veeam backup and Citrix remote access.

My journey in IT began as an IT Support Specialist, where I excelled in providing top-tier help desk support and optimizing user satisfaction across 1000+ employees. This role honed my skills in hardware management and technical problem-solving, laying a solid foundation for my current responsibilities and my aspiration to advance into a system engineering role.