إسراء ف.

My name is Esraa, I’m 23 years old and from Egypt. I graduated from Ain Shams University, Faculty of Arts. I started working as an assistant in a library in 2019. With the beginning of my university studies, I shifted to the customer service field.

At first, I worked as a call center agent for the Baheya Hospital project for a year and a half. Then I transitioned to a different project related to automobiles. Since 2022, I’ve been working at Raya Company. In my first year there, I was responsible for answering customer inquiries over the phone. A year later, I was promoted to be in charge of the project’s website and complaints department, as well as supporting my colleagues.

In mid-2024, I was promoted again to become the team leader of the project. I am currently responsible for communication between customers and engineers, in addition to overseeing team operations.

This is my current position, but I am now seeking to offer new services online or even offline. I’m truly grateful to be part of this journey.