Hossam M.

2011 - 2015

Grade: Very good

We Telecom – Technical Support, Up Q Team

Feb 2017– Up to present

-Handling all cases, logical and physical.

- Peer Mentor "training and development Agents to Act as Operation Team”.

-OPERATION TRAINER: Leading our Trainee to How to Receive Call and Handle Customers as Well.

-Coaching Daily to Get customers Satisfaction, Solving the Problems and Answers on Customers Question Appropriately.

Computer skills

⦁Windows and apple Operating system.

⦁MS office (Word, Excel, Power Point).

⦁Cisco CCNA.

⦁IT troubleshooting.

⦁Launching on the internet excellent skill.

⦁Customer oriented:

Gained by resolving issues directly with customers.

⦁Communication skills:

My job was basically all about effective communication.

⦁Leadership skills:

Gained by acting as team delegate.

⦁Fast learning.

languages

⦁English Very Good - Good accent” – Berlitz Egypt.

⦁English Coerces at Master Business Egypt.