Ziad I.

I am a Senior Regional Workforce Management (WFM) Analyst and Computer Science senior, specializing in the intersection of operational strategy and software engineering. I combine professional expertise in real-time analytics with a strong technical foundation in AI and mobile development.

Professional Highlights:

WFM & Operations: Expert in optimizing SLA and AHT through data-driven forecasting. I am currently developing MyRTM, an automation tool designed to streamline regional workforce tracking.

Software Engineering: Focused on "local-first" mobile architecture using React Native, Expo, and TFLite. Key projects include Dabbarha, an AI-powered budget assistant, and a custom Soft Computing Library.