Nahla E.

Quality Assurance and Technical Support professional with over 7 years of experience across digital platforms, customer service, and business development. I have strong expertise in platform monitoring, policy compliance, technical support, and quality assurance processes. I have hands-on experience in building CRM and call center systems, leading teams, and enhancing customer experience. I am skilled in manual software testing, Agile methodology, and tools such as Jira, Azure DevOps, SAP, and Selenium fundamentals. I excel at data analysis, reporting, and driving continuous improvement in fast-paced, remote environments.

EDUCATION:

- Bachelor's degree of Agricultural Engineering Specializing in Food Quality

Alexandria University - Egypt

- Diploma degree of Islamic Studies

- Diploma degree of Software Testing

Courses:

-Workshop in Software Testing Essentials

-Frontend Development

-Advanced Business Development Course

-Customer Service Fundamentals

-Business Writing Essentials

-Email Etiquette