Mohamed A.

• Designed and documented process flows using Microsoft Visio.

• Write and Document SOP for Different teams

• Identified process gaps and led enhancements for efficiency.

• Executed process re-engineering and continuous improvement initiatives.

• Led at least two Six Sigma/DMAIC projects annually.

• Analyzed customer service journeys; mapped touchpoints and created service blueprints.

• Aligned processes with COPC standards and best practices.

• Developed KPIs for multi-functional teams across varied functions.

• Gathered end-user feedback and analyzed operational data.

• Conducted data analysis across multiple metrics to inform decisions.

• Set and monitored performance targets for key metrics.

• Proficient in MiniTab tool and Microsoft Office Suite: Excel (advanced functions, pivot tables), PowerPoint (presentations & dashboards), and Word (process documentation and SOPs).