أكرم ع.

السلام عليكم ورحمة الله وبركاته، قال رسول الله صلى الله عليه وسلم: "إن الله يحب إذا عمل أحدكم عملاً أن يتقنه".

خبرة فى أكثر من مجال: مدقق داخلى محترف فى نظام إدارة الجودة، إدارة الأعمال والمحاسبة، الترجمة الحرة. وكذلك امتلاك مهارات البحث العلمى الأساسية، باللغتين الإنجليزية والعربية. أساعد الشركات ورواد الأعمال لتعزيز تواجدهم من خلال تحليلات نظام الجودة وإبراز نقاط القوة والضعف لتطويرها. أسعى لتبني أحدث الاتجاهات البحثية والإدارية لأضمن أن كل مشروع يعكس الرؤية التى تلبى حاجة العملاء ويعزز تفاعلهم فى الأسواق التنافسية. مخرجات العمل التى أقوم بتحريرها تتميز بالدقة، المراجعة الجيدة، حسن التخطيط، وجمع البيانات وتفسيرها وتقييمها وفقاً للمعايير الأكاديمية. فيما يلى سيرة ذاتية تفصيلية فى حالة الرغبة فى الإطلاع على المزيد من التفاصيل. وفقنا الله وإياكم لما يحب ويرضى من قول وعمل.

Akram Azmi Abdel Aziz Tawfik

● OBJECTIVE

To grow in a leading organization where I can contribute to its growth and goals achievement by offering a wide range of skills and experience in business administration, Finance & Accounting, Translation (Ar-En & En-Ar), Quality Management. Seeking projects that's offering an opportunity to enhance own skills, knowledge, experience and career growth.

● ACADEMIC AND PROFESSIONAL QUALIFICATIONS:

- Bachelor of Archaeology 1996 - the Faculty of Arts – University of Alexandria – Egypt

EDUACTIONAL DEVELOPMENT:

Courses:

-EGYTA – Member of the Egyptian Translators Association EGYTA

-HDEB – Higher Diploma of English for Business from the British Council – Alexandria (1999).

-ICDL (240 hours) from the American University - Arab Academy for science and technology/Alexandria (2002).

-Administrative Assistant course (500 hours) from The Emirates institution of technology – Abu Dhabi (2004).

-Award in Team Leading Program (Level 2) - from Institute of Leadership & Management – Emirates Bank Group and UK (2008).

-Quality Management System – Internal Auditor Training Course (2002) from BVQI/Abu Dhabi (Based on ISO 9001:2000).

-Anti-Money Laundering & Counter Measures from Emirates Bank Group – Global Training centre (Two Times in 2005 & 2008).

-Legal awareness on banking law course from Emirates Bank Group – Global Training centre (2005).

-Global Business English course (Level 8) from Emirates Bank Group – Global Training centre (Ongoing online studies).

-Islamic Banking Operations course from Emirates Bank Group – Global Training centre (2008).

-Islamic Retail Banking Products & Services course from Emirates Bank Group – Global Training centre (2008).

-Banking System – Customer Service Executives (CSE) course from Emirates Bank Group – Global Training centre (2008).

-Banking System – Operation Team Members (OTM) course from Emirates Bank Group – Global Training centre (2008).

-Bank Marketing - from Emirates Institute for Banking and Financial Studies (2008).

-Measuring Operational Risk – from Emirates Institute for Banking and Financial Studies (2008).

-Bank Auditing (Advanced) - from Emirates Institute For Banking and Financial Studies (2008).

-Foundations & Principles of Islamic Finance: 07 – 09 April 2008/Emirates Islamic Bank – Shari’a Board

-Shari'a for Islamic Bankers: 09 – 11 May 2009/Emirates Islamic Bank – Shari’a Board.

-Transaction & Investment Contracts in Islamic Finance: 13 – 15 June 2009/ Emirates Islamic Bank – Shari’a Board.

- Operational Risk Management Training: January 2010 – Emirates Islamic Bank – Risk Department.

Workshops:

-Root-Cause Analysis Workshop 2003 from Quality Department of Al Noor hospital – Abu Dhabi.

-Strategic Planning workshop (24 hours over 6 workshops) from Quality Department of Al Noor hospital – Abu Dhabi.

-Performance Management (Annual Appraisals) from Emirates Bank Group – Global Training centre (2006).

-Electronic Archive workshop from Emirates Bank Group – Global Training centre (2006).

-Telephone Skills Workshop from Emirates Bank Group – Global Training centre (2007).

Resume

Freelance Translator and Scientific Researcher (2019 - up to date)

Digident Clinic HR Manager, Administration Manager & Financial Manager (2019 - 2020)

EMIRATES ISLAMIC BANK – ABU DHABI (JAN 2005 TO APR 2011):

-“Operational Risk (OR) Coordinator – Abu Dhabi Branch” Emirates Islamic bank – Abu Dhabi (Sheikh Rashid Road Branch) from Jan. 2010 to APR 2011:

Main Duties:

(1)Additional assignment to the retail banking executive job.

(2)Detection of OR events and effects.

(3)Escalation and reporting of OR events, effects and risk mitigation measures of OR events and effects to Group Risk Control through a web-based management system.

(4)Analysis of OR causes, updates on effects and recoveries, and risk mitigation action plans and preventive actions.

(5)Assuring periodic review, accuracy and timelines of OR event data reporting.

-“Retail Banking Executive (RBE) – Abu Dhabi Branch” Emirates Islamic bank – Abu Dhabi (Sheikh Rashid Road Branch) from November. 2010 up to APR 2011:

Main Duties:

(1)Achieving branch's share and own contribution of financial target through selling Islamic retail bank products to retail segment clients (including both Assets and Liabilities products).

(2)Attending to and executing all day to day sales and after-sales transactions (AST) such as: executions, settlement and cancellation of Murabaha deals, executing change in payment modes for Islamic cards and vehicle Murabaha deals, issuance of letters (release letters, clearance letters, liability certificates…

(3)Account opening and closing execution inline with bank policy and procedures and operational/compliance standards and requirements.

-“Operation Team Member (OTM) – Abu Dhabi Branch” Emirates Islamic bank – Abu Dhabi (Sheikh Rashid Road Branch) from June. 2010 to Nov. 2010:

Main Duties:

(1)Attend to and process all operation back office duties.

(2)Assisting the operation manager in performing regular periodic reviews of operational returns.

(3)Executing account closing and mature/premature withdrawal of investment term deposits in banking system and maintaining its relevant filling system.

(4)Maintaining a record of daily start of day and end of day reports.

(5)Reviewing the account opening process executed by retail banking executives and ensuring its compliance with bank policies and procedures.

(6)Maintaining and inputting clients' information, know-your-customer (KYC) data in the customer information file system (CIF).

-“Administrative Assistant – Abu Dhabi & Al Ain District Manager” Emirates Islamic bank – Abu Dhabi (Sheikh Rashid Road Branch) from Jan. 2008 up to June. 2010:

Main Duties:

(1)Co-ordination/Interfaces: Handle internal / external co-ordination with people in order to deal with standard problems and escalate others while ensuring customer friendly image.

(2)Reports / Presentations: Prepare appropriate reports, returns, meetings minutes, and presentations in order to ensure most effective use of manager’s time.

(3)Office Administration: Establish and maintain records and filing systems, replenish stationery, office upkeep and arrange for the operation of equipment to ensure efficient and effective functioning of the department.

(4)People Management: Preparation of in-house-orientation training programs and introductory bank manuals/regulations for newly assigned trainees, to help them achieve the satisfactory levels of training requirements.

-“Customer Service Representative (CSR) – Priority Banking Division (ETHMAR) and SME” Emirates Islamic bank – Abu Dhabi (Sheikh Rashid Road Branch) from Jan. 2008 to Mar. 2008:

Main Duties:

(1)Responsible for the smooth running of all the operational transactions involved in day to day work in ETHMAR and SME Division front line to deliver high standards of customer service with cut-off time.

(2)Selling & cross selling of ETHMAR and SME Islamic products.

(3)Supervising a team assigned for special projects of distributing Annual Dividend Cheques for corporate clients such as Manazel Real Estate LLC.

(4)Involvements in IPOs undertaken by the bank.

(5)Acting as the key link between the Ethmar division’s operations and the compliance dept. to ensure conformity with central bank regulations and laws.

-“Department Coordinator” Emirates Islamic bank – Abu Dhabi (Sheikh Rashid Road Branch) from Mar. 2005 to Jan. 2008:

Main Duties:

(1)Assist the Area manager (Abu Dhabi & Al-Ain) in implementing short and long term strategic plans.

(2)Coordination/preparation of Performance Management and appraisals of the staff.

(3)Coordinating with the line managers in preparations for internal/external Sharia’a compliance Audits and Quality Assurance Audits.

(4)Liaising with the dept. heads in determining the training needs for the staff.

(5)Handling ADMIN tasks related to purchasing, budgeting, maintenance, expansion projects for new branches and launching of new ATMs, Maintaining records of branches renewals (economic Dept, civil defence, police alarm system).

(6)Coordinating with Central Bank for obtaining approvals for the bank in various IPO subscriptions, and routing codes of new branches.

(7)Diarizing the timelines and handling the renewals of the branches with governmental departments (trade license, chamber of commerce membership, police alarm system, civil defense, security permissions...etc.

(8)Acted as a “Tafaouwq Champion Team Member” taking the responsibility of implementing the service quality assurance project (Tafaouwq).

(9)Handling the Bank’s internal and external official correspondence.

(10)Handling Interview assessments for new applicants/candidates.

AL NOOR HOSPITAL – ABU DHABI (MAY 2002 TO APR 2005):

-“Administration And Marketing Manager / Musafah Clinics” Al Noor Hospital – Abu Dhabi from Jun. 2004 to Apr. 2005:

Main Duties:

(1)Administration: Liaising with the head office management in Abu Dhabi to ensure the smooth running of the centre, Managing resources, monitoring the financial statements, maintenance, recruitments, purchasing, and transportation.

(2)Marketing: Planning Marketing objectives and developing the customer strategy, maximizing publicity and achieving market share growth by developing competitive medical services.

-“Internal Quality Auditor” Al Noor Hospital – Abu Dhabi from Mar. 2002 to Apr. 2005:

Main Duties:

(1)Support to identify and prepare needed documents and quality records to process owners within Quality Management System requirements..

(2)Monitor efficiency of Quality Management System documents in implementation and report to dependent on department.

(3)One of the team members assigned to handle the process of transformation to GIS requirements’ implementation.

(4)Monitor the efficiency of Corrective/preventive plans within client satisfaction measurement criteria and results.

(5)Responsible for following Facility Quality Main Targets and QMS compliance.

(6)Performing internal audits and reporting non-discrepancy reports (NCRs).

-“Patient Relations Coordinator” Al Noor Hospital – Abu Dhabi from Nov. 2003 to Jun. 2004:

Main Duties:

(1)Hospital’s front line staff and receptions management.

(2)Strategic planning of improving the patient services.

(3)Handling patients’ complaints.

(4)Performing and monitoring the monthly statistical analysis of the patients’ satisfaction feedback and surveys.

(5)One of the Hospital’s Internal Auditor in the quality department preparing and performing internal audits.

-“Health Certificate Head of Department” Al Noor Hospital – Abu Dhabi from Dec. 2002 to Nov. 2003:

Main Duties:

(1)Restructured the section and implemented completely new streamlined system based on improving the customer service, cutting time taken to issue health certificates from 9 days to 24 hours.

(2)Implementing the quality management system and ISO standards.

-“Public Relations Officer” Al Noor Hospital – Abu Dhabi from May. 2002 to Dec. 2002:

Main Duties:

(1)Undertook the process of issuing the health certificates for visa renewal, involving processing and stamping certificates from central hospital.

- “Area Sales Manager in Cairo & Al-Gharbia” Chemi-Pro International – Cairo – Egypt from Mar. 2001 to Apr. 2002:

Main Duties:

(1)Established a plan to penetrate the market with a new launched line of agricultural insecticides and pharmaceutical products.

(2)Developing the customer base in the area to increase profitability through strengthening the competitive position and increasing market share.

-“Sales Executive” Easy Beauty Cosmetics Co. – Alexandria from Nov. 1999 to Feb. 2001:

Main Duties:

(1)Exploiting the market with a new cosmetics product lines and direct selling to retailers and potential customers in Alexandria, north coast region, Cairo and south Egypt.

(2)Leading & coaching salespeople, allocating customers, monitoring call rates, monitoring performance, analyzing sales results, and rewarding achievements.

-“Material and Equipments Controller” Ferometalco & DSD German Construction Co. – Alexandria from Jun. 1998 to Sep. 1999:

Main Duties:

(1)Demonstrated the main warehouse and all the branch stores on the construction site of Iron & Steel Company.

(2)Set up a new database system for handling tools and materials inventory used by all the work groups, cutting time and reducing buying materials that already exists on site.

-“Center Manager” Diving World Centre – Sharm El-Shiekh/Sinai - Egypt from Jun. 1996 to May. 1997:

Main Duties:

-“Accountant” The New Refrigerator for food storage & preservation - Alexandria - Egypt from Nov. 1993 to Jun. 1996:

● LANGUAGE SKILLS:

-Arabic: Excellent oral, written and reading skills.

-English: Excellent oral, written and reading skills.

-Translation (Medical, Legal and Financial terminology & other fields): Arabic-English & English-Arabic

● Key SKILLS:

Business Management; Strategic Planning; Healthcare Management; Human Resources; Banking; Priority Banking; Retail Banking; Banking Operations; Operational Risk Management Bank Audits; Banking Customer Services; High Level Of Accuracy; Coaching; Attention to Details; Administration; Customer Satisfaction; Analytical Skills; Statistical Analysis; Interpersonal Skills; Quality Management System; Quality Standards ISO 9001; Healthcare GIS requirements; Quality Control; Quality Assurance; Internal Audits; Accounting; Financial Reporting; Expense Reports; Translation skills; Complaint Management; Market Planning; Competitors’ Analysis; Appraisal Management; Business Management; Public Relations.