Ahmed K.
نبذة عني
Sales analyst at ISKRAEMECO Energy Measurement
A subsidiary of El Sewedy Electric
Since 01-12-2021
Job description:-
• Responsible for all team tasks on Infor & CRM systems.
• Responsible for the team archiving system.
• Attend the sales meetings and send meeting points and follow up
with them till achieving targets.
• Follow with the factory to check stock and Shipping instructions.
• Follow up with the customers for any issues.
• Follow up on the collection progress with the team.
• Send faxes to our customers (government account) and send an
original copy by the middle-east.
• Create reports on all sales data to the manager.
Payment & risk analyst at Almosafer travel agency.
from 11-2019 to 1-11-2022
Job description:-
• Monitor real-time queues and identify high-risk transactions within the
business portfolio.
• Observe customer transactions to identify fraudulent activity such as
account take over, friendly fraud, theft, and similar other risks.
• Identify fraudulent transactions and cancel them from further
• processing.
• Resolve queued transactions within the service level agreements to
reduce potential revenue losses.
• Recommend anti-fraud processes for changing transaction
patterns and trends.
• Generate suspicious activity reports and risk management
• reports for Managers.
• Interact with banks and customers to validate the information and to
confirm or cancel authorizations.
• Handle chargeback complaints.
• Handle bank transfers to the customer
2018 RTM analyst at National bank of Egypt
For 01 year.
Job description:-
• cerate forecasting for call center industry
• cerate breaks for call center industry
• handle (casual & meeting & breaks & training)within shift.
• record all data & any issue within shift.
• send daily report by shift comment.
2017 Call center agent at National bank ofEgypt.
For 01 year.
Job description:-
• Help customers across different customer service platforms.
• Communicate thoughtful, personalized solutions.
• Create a delightful customer experience.
• Document and respond to tickets efficiently.
