مصطفى ف.

MUSTAFA FAKHOURI

Business Development

SUMMARY

Business development professional with 10+ years of experience, skilled at analyzing, solving problems, developing and implementing solutions, and managing projects. I believe in the continuous pursuit of improvement, even if it means challenging my own perceptions of perfection.

Apply systems thinking and business development skills to increase profits, reduce expenses, improve operations, and identify business opportunities. Develop ways to improve organizational structure, processes, employee efficiency and effectiveness.

WORK EXPERIENCE

Renewable Concepts for Projects Support Co. (Tajdeed) • Dammam, Saudi Arabia

Business Analyst & eCommerce Manager 03/2019 – 03/2022

Tajdeed Co. provides high-quality products and services such as lighting, safety, and electricity items.

•Improved quotation process by reducing the time required by 50%, leading to increased deal closures, improved customer satisfaction, and a more efficient sales team.

•Identified and resolved problems on the eCommerce site, inspecting the root cause of the miscommunication with the hosting company and fixing the poor graphic design.

•Created a social media plan and sales offers to address the inability to sell products online, managing stakeholders and keeping them updated to resolve their concerns.

House of Tools & Machinery Co. (HTM) • Jeddah, Saudi Arabia

Business Development & Branch Manager 12/2013 – 10/2018

HTM Co. is a large company that provides a wide range of construction and industrial products.

•To improve business development, I acquired around 35 new customers, including companies and wholesalers in a new region and increased sales and market share.

•Conducted research, identified, and analyzed various problems impacting the company, proposing solutions such as establishing a marketing department to address customer attraction and sales team management.

•Improved the purchasing and connected systems between branches to resolve overpayment and inventory problems, addressing inefficiencies in the accounting department caused by unrelated roles.

Innovation Ways for Advertising • Riyadh, Saudi Arabia

Business Development Manager 12/2009 – 02/2012

Innovation Ways offer a range of services related to graphic design, printing, and campaign.

•Drove business growth, expanded market presence, and maximized revenue opportunities by identifying new business opportunities, developing strategic partnerships with customers, managing employees and sales, and facilitating collaboration between departments.

•Identified an opportunity to import advertising items from China to sell and increased the services offered to customers, which in turn increased revenue, wages, and stakeholder satisfaction.

Dar Grafit Media Group • Riyadh, Saudi Arabia

Marketing Manager 06/2006 – 11/2009

Dar Grafit maintains conferences and graphic design services mainly for government customers.

•Saved 60,000 riyals per month for the Imam Muhammad Islamic University newspaper project by researching, analyzing, and eliciting information that revealed the project was not feasible. Stakeholders were pleased and the funds were saved for valuable projects.

•Developed and executed marketing plans, budgets, teams, and departments. Sold graphic services, graphic design, and printing. Followed up with and traveled to potential customers to achieve objectives.

EDUCATION

ARAB OPEN UNIVERSITY (AOU) • Saudi Arabia

B.A. Bachelor in Business Studies, Systems Track05/2016

CERTIFICATIONS

Project Management Institute (PMI) • USA Institute

Project Management Professional (PMP) Certified No.: 2932573 • Exp. 202612/2020

COURSES

•Business Analysis & Process Management2023

•Business Analysis Fundamentals2023

•Project Management Professional PMBOK 6th2020

•Performance Measurement Indicators (KPIs)2020

•Feasibility Study for Small Projects2020

•Managing & Executing Organizations Strategies2020

•Business Analysis Fundamentals2018

SKILLS

Communication • B2B • Problem solving • Project Management • Research • Requirement Elicitation • Team Leadership • Decision Making • Relationships • Business Process Improvement • Observation • Analysis • Sales and Negotiation • Market Research • Development • Presentation • Business Ideas • Case Studies • Business Analysis.