Martina G.

UI/UX Designer with an MIS background ,ITI training and DEPI training, skilled in user research, wireframing, and prototyping. Combines strong analytical, quality assurance, and customer-focused experience to create user-centered digital solutions.

Eden Gate Development

Sales AdministrationNov.2025, Present

• Supported sales operations by managing orders, maintaining CRM records, preparing sales reports, and coordinating communication between sales, customers, and internal teams.

AlRaay OutSourcing

Quality Control,Feb 2025 – Apr. 2025

• Implemented a feedback system that reduced repeat customer complaints by 25%, utilizing call monitoring, QA methodologies, performance coaching, CRM systems, and data analysis.

Arab Tone

Fitting & sitting programming for hearing aids,Jul 2019 – Oct. 2021

• Contacted potential and existing customers to explain services, understand needs, and refer qualified prospects to the field sales team.