Call Center Efficiency data Analysis and visualization

Project description

Analyzing call center KPIs is imperative when assessing the effectiveness and efficiency of a call center.

Business wants to measure the efficiency of the Call Center Team in managing the Calls and Complains in an effective manner. Determine the KPIs to do this. 1. Provide key insights on current call center status and how professional is the service. 2. Define a KPI that is likely to be critical in customer satisfaction.