Customer service tracking Dashboard

DashBoard functions :

Consolidation :

1-Number of All leads per month 2-Number of deals /Month

3- Number of current week leads / day / service.

Customer service team Consolidation for each one :

》monthly leads

》Feedback per month from (1 to 5) rate .

》Follow ups per case and the longest time taken.

》Number of errors per month

Comparison Current vs previous month for :

▪︎leads

▪︎Deals

▪︎service type

▪︎Recorded sessions type

▪︎CS Team members Errors