Telecom Customer Churn

**Telecom Customer Churn** is a Data Analysis project focused on understanding customer behavior and identifying the key factors behind customer churn in a telecommunications company.

The project involved **data cleaning, exploration, analysis, KPI calculation, and interactive dashboard development** to understand customer retention and churn patterns.

Using **Excel, SQL, Power BI, and data visualization techniques**, I analyzed customer demographics, services, contract types, payment methods, and usage patterns to identify trends associated with customers leaving the company.

The final dashboard presents the most important **KPIs and insights** in a clear and interactive way, helping businesses understand churn drivers and make more informed decisions to improve **customer retention**.