Dynamic customer service dashboard

dynamic customer service dashboard, built end-to-end using Excel for data handling, Power Query for robust data transformation (ETL), and Power BI for visualization.

This dashboard tracks essential KPIs, including:

Average Handling Time (AHT)

Median Wait & Hold Times

Total Handled Calls

Agent Availability vs. Call Volume Trends

The ability to seamlessly clean, model, and visualize data with this toolset is a game-changer for strategic workforce planning and performance optimization.