Data Analysis Project Using Excel

Call Center Data Analysis Project focused on understanding how data can help organizations improve customer service operations and overall call center performance.

Throughout the project, we worked on cleaning, analyzing, and visualizing call center data to transform raw information into clear and useful insights. Using tools such as Excel for data cleaning and analysis, and dashboards for visualization, we focused on presenting the data in a way that supports better operational decisions.

This project was a great opportunity to practice data analysis, data preparation, visualization, and collaborative problem-solving.