Web chat advisor at Vodafone UK account

• Provided real-time support to UK customers via web chat, troubleshooting phone, device, and network issues.

• Responded promptly to customer emails, ensuring quick resolution.

• Promoted Vodafone UK services by advising on available plans, upgrades, and new services.

• Maintained detailed records of customer interactions, issues raised, and the steps taken to resolve them.

• Made outbound calls to Vodafone stores to resolve customer issues.

• Efficiently managed multiple chats and emails while maintaining high service standards.