Account manager

• Successfully matched 96% of students with the ideal tutor based on academic needs and budgets, enhancing student performance and client satisfaction.

• Increased client satisfaction levels by 100% through exceptional support for billing, scheduling and other administrative issues.

• Managed a portfolio of client accounts of students across all grade levels (pre-school, primary school, middle school, high school, university).

• Served as the primary point of contact for client inquiries, concerns, resolving issues promptly and professionally.

• Facilitated communication between clients (students and parents) and tutors, ensuring smooth service delivery.

• Worked closely with the sales team to promote and upsell tutoring packages to potential and existing customers.

• Conducted regular feedback surveys to identify and address areas for improvement.

• Replaced tutors when clients were dissatisfied with teaching methods and progress.