Call Center Performance

Turning raw call data into actionable insights helps:

Measure productivity

Improve customer satisfaction

Support data-driven decisions

I created an interactive dashboard to analyze and monitor call center performance using Excel.

Here are the main KPIs I tracked:

Calls: 1,000

Revenue: $96,623

⏱ Duration: 89,850 mins

⭐ Avg. Rating: 3.9

Satisfaction: 30.7%

What the dashboard shows:

Call trends by month & weekday ⏳

Female vs Male callers across cities

Agent performance analysis → filter by agent (R01–R05) to track calls, revenue & ratings

Dynamic rating section (bottom-right) → changes instantly based on the selected agent

Interactive filters by time, location, and agent