Customer Churn Dashboard (Vodafone style)

Customer Churn Dashboard (Vodafone-style design)

I created an analytical Customer Churn Dashboard using Power BI.

# Purpose of the analysis:

- Identify the main drivers of customer churn.

- Highlight the impact of service adoption on customer retention.

# Key Insights:

- Overall Churn Rate reached 26.5% of total customers.

- Customers on Month-to-Month contracts are the most likely to churn.

- Adoption of Online Security & Tech Support services is relatively low, which is strongly linked to higher churn.