Call Center Performance Insights with Excel Dashboard: Visualize, Analyze, and Optimize

Efficient call center management is all about tracking key metrics and making data-driven decisions. Check out this Call Center Dashboard built in Excel, designed to provide a comprehensive overview of call operations at a glance.

Key Highlights:

Total Calls, Call Duration, and Resolved Calls

Representative Performance Insights

Call Trend Analysis over The Day

Call Trend Analysis over The Month

Call Ratings and Customer Happiness Metrics

Visual insights on Daily Performance & Ratings

Tools & Skills: Excel, Power Query, Data Cleaning, Data, Data Visualization.

This project enhanced my skills in data storytelling, dashboard design, and translating raw data into actionable insights.