Helpdesk Ticketing System

I designed and implemented a fully functional helpdesk system for managing internal support requests at SarhSoft, accessible at helpdesk.sarhsoft.com. The platform supports multilingual interfaces (including Arabic) and streamlines issue resolution, improving collaboration between staff and the IT team.

Key features:

- Ticket Lifecycle Management: Submit, assign, categorize, and resolve support tickets with full traceability and real-time updates

- Role-Based Access: Admin, Agent, and Client roles with permissions tailored to workflow responsibilities

- Interactive Dashboard: Real-time monitoring with visual stats on ticket volume, resolution time, and agent activity

- Notification System: Integrated alerts and email updates for timely action

- Multilingual Support: Arabic/English support for wider accessibility

- Tech Stack: Laravel 8 + nova4 (Backend), vuejs3 (Frontend), responsive UI, and secure architecture

This project reflects my ability to deliver robust, scalable systems tailored to internal operations while prioritizing usability and efficiency.