Churn Customer Analysis Dashboard

This comprehensive Churn Customer Analysis dashboard provides a clear and data-driven view into customer attrition trends. It enables businesses to understand and predict customer churn by visualizing key metrics and insights, including:

Overview Metrics:

Total Churn Customers (1869)

Total Customers (7043)

Customers with Internet Service (5517)

Total Charges (16.06M)

Churn Breakdown:

Churn by Internet Service: Differentiates churn rates across service types like DSL and Fiber Optic.

Churn by Payment Method: Highlights the impact of payment methods on churn, including electronic checks, credit cards, and bank transfers.

Churn by Gender and Senior Citizen Status: Analyzes churn by gender and senior status to identify at-risk customer segments.

Churn by Dependents: Shows the relationship between dependents and churn likelihood.

Detailed Contract and Payment Analysis:

A matrix summarizing churn by contract type (month-to-month, one year, two years) and payment methods to reveal the most vulnerable groups.

Interactive Filters:

Flexible filtering options for gender, internet service, payment method, and contract type, allowing targeted analysis and insights.

This dashboard offers a powerful tool for data-driven decision-making, providing actionable insights to reduce churn, optimize customer retention, and improve long-term profitability.