Customer Churn Analysis Dashboard in Excel

This project focused on analyzing customer churn data for a telecommunications company using Excel. I designed and developed a dynamic dashboard that provided key insights such as churn rate, churn reasons, and competitor analysis. Additionally, I segmented churn data by demographics, age groups, and data consumption patterns. The solution helped the company identify key churn drivers and take targeted actions to reduce customer attrition, improving customer retention strategies and decision-making.