Customer Churn

Total Customers Analyzed: 6,687

Churn Rate: 26.86%

Top Churn Reasons: Service dissatisfaction, high pricing, and network reliability issues

Top States by Churn: AL, MD, OH, WV

Churn Distribution by Age: Peaks between 30-49 years

Payment Methods: Direct debit is the most common

Contract Types: Month-to-month contracts have the highest churn