orange Egypt
Orange Egypt
April 2018 – Present
Online Shop Sales Spesicalist
My responsibilities includes:
• Perform Online Shop sales targets and KPIs.
• Maintain reports and stock records for supporting sales performance.
• Monthly financial closing to ensure all delivered shipments amounts are reflected in
company’s accounts.
• Administrate all the Online Shop website activities & Monitoring changes in website
traffic or increases in sales.
• Work with other internal departments to acquire information , relay the information to the
customer and complete customer requests..
• Manage all aspects of sales and service issues for customer accounts to ensure
customer satisfaction
• Resolving customer complaints by investigating problems, developing solutions,
preparing reports , making recommendations to management.
• Update Online Shop content and catalogue to match Orange sales offerings.
• Manage orders confirmation with customers and logistics required for delivery.
• Coordinate, execute, and follow up on different Online Shop project plans with business
owners, and technology team as per Orange digital marketing strategy
• Direct , optimize & coordinate full order cycle.
Orange Egypt
November 2015 – April
2018
Customer Care Specialist
My responsibilities included:
• Responding to customer queries in a timely and accurate way
• Identifying customer needs and helping customers use specific features
• Handle customer complaints and different requests in a timely and professional
manner.
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Respecting client confidentiality at all times
اسم المستقل | Aseel A. |
عدد الإعجابات | 0 |
عدد المشاهدات | 8 |
تاريخ الإضافة |