SENIOR REPRESENTATIVE PREMIUM ,VODAFONE EGYPT Dec 2010 – May 2012

•Handling premium and platinum customer inquiries on spot through phone calls which I receive on 888 queue

•Handling premium and platinum customer complaints and I try to retain them with available tools to keep their satisfaction in a maximum

•Handling floor global problems and escalate cases with our technology team to solve issues related to premium customers as soon as possible

•Handling our premium customer escalation through social media which assigned to us VIA mails to contact our customers and handle their complaints