IKEA مصر

Managing the in-store sales and after-sales customer orders at Home Delivery Department and reporting to the relevant sub-departments to prepare the home delivery teams schedules.

Providing delivery/assembly for cash & carry customers by booking appointments for the services, while preparing the needed documents and payments for customers:

- Welcoming customers and explaining to them our services and provide advice

- Receiving orders from customers to prepare the needed invoices and documents for the services

- Inserting customer information in the system

- Scanning the items barcodes and check it in the system

- Booking slots for service appointments

- Handling customer’s payment transactions for service charges and issuing invoices

- Handling refunds

- Handing over the orders to floor helper for preparing orders to dispatch to hub