Customer Support

My experience in the call center field encompasses a range of prominent companies where I have consistently demonstrated my ability to provide outstanding support to customers. In my most recent role at Concentrix, I served as a Vodafone UK Advisor for approximately 20 months. During this time, I successfully assisted customers based in the UK, providing them with comprehensive support and resolving their inquiries effectively.

Following my tenure at Concentrix, I joined HSBC Bank as a CSE Contact Center representative for the UAE and Regional Universal GSC. In this role, I had the opportunity to represent the bank and serve customers from the Gulf region and the UK. This experience further enhanced my customer service skills and reinforced the importance of delivering tailored solutions to meet customers' diverse needs.

More recently, I worked as a Senior Technical Advisor at Sutherland Global, specializing in AT&T support. For nearly 14 months, I assisted US citizens with resolving technical issues related to devices, consoles, phones, and networks. This role allowed me to develop a deep understanding of technical troubleshooting and provide prompt resolutions to customers, ensuring their satisfaction.

Beyond my extensive experience, I have also equipped myself with the necessary tools and infrastructure to excel in a remote working environment. I possess a Dell Vostro Core i7 11th generation laptop with 16GB RAM and an SSD NVME.2, ensuring optimal performance and efficiency. Additionally, I have a Jabra headset specifically designed for call center purposes, enabling clear and professional communication during customer interactions.

I am eager to bring my expertise and commitment to delivering exceptional customer service to your organization. I am confident that my strong communication skills, attention to detail, and ability to adapt quickly to new environments will enable me to make valuable contributions to your team.

Thank you for considering my application. I would welcome the opportunity to discuss how my skills and experience align with your requirements. Please find attached my resume for your perusal. I am available for an interview at your convenience and can start working immediately.