Quality Management Supervisor

-Reporting Quality Management Reports to senior management:

o Customer service quality reports

o Delayed response reports

o System test reports

-Submit detailed reports to senior management on the performance of the customer service staff,

satisfaction’s level of the customers, results of quality audits, corrective actions, including the need for improvement.

- Ensure all services consistently meet and pass set quality standards.

-Monitoring services and quality processes and troubleshooting issues.