Baly User Experience Analysis

A data-driven sentiment analysis of Baly — Iraq's leading ride-sharing and food delivery platform — examining the gap between user expectations and driver realities.

1. Manual Data Collection

280 real user reviews from Google Play (Baly User App)

100 real driver reviews from Google Play (Baly Captain App)

Collected over one week by reading and categorizing each review individually

No datasets, no shortcuts — real data from a real app

2. Manual Categorization & Labeling

Each review was tagged with:

Category — What is the complaint about?

Rating — Star rating (1-5)

Helpful_Count — How many users found it helpful

Date — When was it posted

Gender — User/Driver gender (M/F)

3. Deep Analysis & Insights

Discovered hidden patterns by comparing the two datasets side-by-side.