Customer service advisor

Concentrix, Cairo, Egypt

Customer Service Representative | Nov 2023 to Present

Assist customers in modifying or canceling non-refundable hotel reservations, and negotiating exceptions with hotel partners.

Establish effective communication with hotels to request policy exceptions, utilizing negotiation skills and customer-specific circumstances (e.g.,

emergencies) to secure favorable outcomes.

Evaluate customer eligibility for compensation, considering factors such as booking history, loyalty status, and internal company policies.

Strive to maintain a balance between customer satisfaction and company guidelines, ensuring equitable resolutions while minimizing financial impact.

Navigate diverse hotel policies, managing customer expectations and ensuring a positive overall customer experience.