Customer Support Tracking

Customer support project I handled.

I created a Support Tracking Sheet in Google Sheets to record all inquiries:

- Ticket ID, Customer Query, Date, Response Time, Status

Result: All 5 tickets solved in less than 1h 20m on average, with 100% customer satisfaction.

Skills: Customer Service, WhatsApp Business, Fast Response, Professional Communication.

This is a sample/demo with dummy data.