Quality Assurance Supervisor

Supervised quality assurance activities across operations to ensure compliance with organizationalpolicies, service standards, and regulatory requirements.

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Coordinated and executed internal audits, communicated findings with teams, and ensured timely

closure of nonconformities maintaining a 100% NC closure rate within the defined timeframe.

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Developed and monitored quality KPIs, achieving a 15–20% improvement in process compliancethrough targeted quality initiatives.

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Reduced repeat quality issues by 25% through effective CAPA implementation and continuousmonitoring of action plans.

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Developed, updated, and maintained QMS documentation, including quality manuals, SOPs, and workinstructions, ensuring proper document control.

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Organized Management Review Meetings, prepared quality performance summaries, and facilitated

decisions that strengthened QMS performance and team accountability.

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Handled customer feedback and complaints with professionalism, ensuring 100% resolution within the

agreed timeline and maintaining strong client confidence.