Quality Assurance Specialist

Implementation of the Quality Management System

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Conducted quality audits and compliance assessments to ensure adherence to organizational policies,regulatory requirements, and quality standards.

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Analyzed operational processes and performance metrics to identify quality gaps, trends, andimprovement opportunities.

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Developed, implemented, and monitored quality control procedures to enhance service delivery andoperational efficiency.

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Performed root cause analysis (RCA) of quality issues and coordinated corrective and preventive actions(CAPA).

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Collaborated with cross-functional teams to optimize workflows, reduce process variation, and improvecustomer satisfaction.

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Conducted internal audits and process reviews to verify compliance with established procedures andquality management requirements.

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Prepared quality reports, dashboards, and management review presentations highlighting performancetrends and improvement initiatives.

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Monitored implementation of corrective actions and verified their effectiveness through follow-upassessments.

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Reviewed documentation, SOPs, work instructions, and quality records to ensure accuracy, consistency,and compliance.

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Participated in risk assessment activities and developed mitigation plans to minimize operational andservice-related risks.