CS Content Specialist

As a CS Content Specialist at Amazon, I designed and maintained structured operational content, SOPs, CS Assistant guides, and public help pages for the launch of Amazon.co.za (including major launches like Amazon Prime in the below link).

Key Responsibilities:

1- Content Creation: Authored clear help pages and SOPs compliant with local South African regulations.

2- Content Lifecycle: Managed version control, updates, and standardization using enterprise CMS tools (XMetaL, Tridion Docs, Publication Manager).

3- Process Optimization: Solved documentation gaps to improve policy accuracy and reduce frontline customer support escalations.

(Note: Internal documentation and Word files cannot be attached directly due to company confidentiality policies).