2. AI Customer Support Agent + Human Handoff

The idea:

The customer sends a question via the website/WhatsApp → The AI agent searches the knowledge base → answers → If the question is complex or the customer is angry → it forwards the question to a human employee with a full summary of the conversation.

There is already demand in the market for building AI chatbots and integrating them with CRM systems and WhatsApp/Messenger to automate inquiries and bookings.