AI Customer Support Triage & Instant Response Engine in n8n

Developed an automated AI Support Triage system using n8n without external databases. The workflow intercepts incoming customer support requests via Webhook, uses OpenAI to categorize the issue (Billing, Technical, General), and evaluates urgency (Critical to Low). It returns an empathetic, instant AI auto-reply directly to the user while simultaneously dispatching a structured alert ticket to Telegram for internal resolution. This workflow reduces first-response time to under 3 seconds and prioritizes urgent cases automatically.