OmniChannel 365 – Customer Management

OmniChannel 365 is a customer management and communication platform that centralizes customer interactions across WhatsApp, Facebook, Instagram, Email, Web, Calls, and SMS in one platform.

The solution provides unified customer management, conversation management, lead management, automated responses, follow-ups, customer support, and performance reporting.

The project includes CRM integration, workflow automation, customer data management, communication channel integration, dashboards, and customized business processes.

The platform was developed and customized using Python, XML, and JavaScript, with PostgreSQL as the database. The solution includes customized workflows and integrations designed according to business requirements.