Data Scientist / NLP at Fawry

• Built and maintained a bilingual (English/Arabic) customer-support chatbot for digital payments, extending coverage to newly launched services

• Applied text mining (clustering, topic modeling) to identify highly requested services from chat data.

• Developed a semantic search engine and intent classification model to match user queries to financial services.

• Deployed models via REST APIs, handling thousands of daily inquiries in production.

• Queried and analyzed millions of records across Oracle SQL and HiveQL data warehouses to produce reporting and insights that guided business decisions.