Customer Support & Helpdesk Management

A comprehensive portfolio showcasing professional customer relation management across multiple channels (Email, Live Chat, and Messaging) in English, French, and Tunisian, .

Professional Email Management: Crafted custom templates for order tracking, shipping delays, defect inquiries, and refund processing.

Live Chat & Sales Conversion: Provided real-time chat support, handling product inquiries, shipping timelines, and closing sales via order confirmation messages.