Customer churn

Conducted a comprehensive Customer Churn Prediction analysis to identify behavioral patterns driving customer

attrition — developed direct insight into customer lifecycle, pain points, and retention strategies critical to customer

service roles.

• Translated complex analytical findings into clear, actionable reports for non-technical stakeholders, honing the ability to

communicate effectively across different knowledge levels.

• Applied active listening techniques and iterative feedback loops during project reviews to refine deliverables, mirroring

the customer inquiry-resolution cycle in service environments.