Zoho CRM RFQ Tracking & Email Automation System

Client challenge: Customer RFQs were arriving in a shared sales mailbox with no central tracking, duplicate control, assignment visibility, or SLA monitoring. This made it difficult to know which RFQs were pending, overdue, or owned by each employee. I built an automated system using Zoho CRM, Zoho Flow, Zoho Mail, and Deluge that converts tagged emails into CRM records, prevents duplicates, assigns RFQs, preserves the original email tables in notifications, tracks a 24-hour SLA, and provides a live management dashboard for status, workload, and response performance