E-Learning Customer Engagement Dashboard | لوحة تحليل تفاعل الطلاب

🎓 E-Learning Customer Engagement Dashboard | لوحة تحليل تفاعل الطلاب

لوحة تفاعلية من 5 صفحات على Tableau لمنصة تعليم إلكتروني — تحلّل تفاعل الطلاب، الاحتفاظ بهم (Retention)، ومعدلات الإتمام والتحويل.

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🎯 الهدف | Purpose

Help the product & content team understand how students engage, where they stay, and where they drop off.

📊 أهم المؤشرات | Key Metrics

👨‍🎓 Engaged Students: 19,332

⏱️ Minutes per Student: 81.4

📜 Certificates Issued: 3,683

⭐ Average Rating: 4.79 / 5

🗂️ الصفحات | The 5 Views

1️⃣ Overview — headline engagement KPIs & top courses by minutes watched

2️⃣ Engagement — deeper activity breakdowns

3️⃣ Cohort Engagement — a retention-triangle heatmap

4️⃣ Exams & Funnel — completion and conversion steps

5️⃣ Learning & Conversion Rate

🛠️ التفاعل | Interactivity

▫️ Parameter-driven metric switching

▫️ Top / bottom filters

▫️ Cohort retention analysis

💡 أهم الاستنتاجات | Key Takeaways

✅ Cohort heatmap reveals exactly when students disengage

✅ Top-courses view shows what content holds attention longest

✅ Funnel pinpoints where learners drop before completing

🧰 الأدوات | Tools & Techniques

Tableau • Cohort retention heatmap • Funnel analysis • LOD calculations • Parameters • Dashboard actions