Virtual Assistant (Customer Service)

Responded to customer inquiries via email, chat, and phone.

* Managed calendars, appointments, and administrative tasks.

* Maintained customer records and updated CRM systems.

* Resolved customer complaints and ensured high satisfaction levels.

* Coordinated with different departments to follow up on customer requests.

Achievements:

* Maintained a customer satisfaction rate above 95%.

* Reduced response times by efficiently prioritizing customer requests.