IRS – Incident & Problem Management System

Build an incident management system to track, assign, and resolve

organizational issues.

Responsibilities:

Developed RESTful APIs for incident lifecycle management, enabling

structured tracking of 5+ incident states from creation to resolution

•

Implemented role-based access control (RBAC) to manage secure

access across multiple user roles (Admin, Staff, and Users), ensuring

proper authorization for system operations

•

Built notification system for status updates

•

Designed database using Entity Framework Core

•

Applied clean architecture principles