Web & Mobile Testing for Knowledge Management and Field Service Platform

Title:

Web and Mobile Testing for Knowledge Management & Field Service Platform

Description:

Performed quality assurance activities for a web and mobile platform focused on knowledge management, customer support, and field service operations.

The testing scope covered web portals, mobile applications, usability validation, functional testing, regression testing, and verification of business workflows used by support agents and field service teams.

Key Achievements:

Tested web and mobile applications across multiple environments.

Validated customer support and field service workflows.

Executed functional, regression, and exploratory testing.

Reported and verified defects throughout the development cycle.

Collaborated with developers and product teams to ensure product quality.

Contributed to stable production releases.