Clinical Quality & Prescription Errors Analysis

Objective: To conduct a deep clinical audit of remote medical consultations, classifying prescription errors into 'Medical Management' and 'Recommendation/Communication' categories to improve patient safety and physician accountability.

Tools & Skills Used: Clinical Data Auditing, Advanced Excel, Root Cause Categorization, Data Visualization, Quality Assurance (QA).

Key Insights: An audit of 315 telehealth consultations revealed 108 errors. The analysis highlighted that 18.52% of total errors were critical omissions ('Drug prescribed with no dosage or duration instructions'). Furthermore, the data showed a significant communication gap, where doctors failed to inform users about required drugs during consultations (14.81% of errors).

Actionable Recommendation: Proposed a targeted re-training program for telehealth physicians focusing on patient communication protocols. Additionally, recommended implementing mandatory automated prompts in the EMR system to ensure dosage and duration instructions are completed before a prescription is finalized.