Cloud-Based Smart Healthcare Ticketing System

Hospitals and medical centers in the Gaza Strip face immense pressure due to limited

resources, high population density, and a constantly increasing demand for healthcare

services. Most of these institutions rely on manual or local appointment and waiting

management systems, which are often inefficient and unable to handle large patient

volumes. As a result, patients suffer from long waiting times, overcrowded clinics,

mismanagement of patient tickets, and delays in receiving appropriate medical care,

particularly in critical and emergency cases.

This gap highlights the need for an intelligent, cloud-based healthcare appointment

management system that dynamically manages patient waiting lists, prioritizes medical

cases, and directs patients to the appropriate departments. Such a system is crucial,

especially in congested and resource-limited environments, where cloud computing offers

scalability, high availability, remote access, and cost-effectiveness, thereby improving

hospital operational efficiency, reducing overcrowding, and enhancing the patient experience

through intelligent scheduling, real-time tracking, and data-driven decision-making.