Interactive Problem Solving Workshop Using PDCA & Root Cause Analysis

This project involves the design and delivery of an interactive training program focused on problem solving and root cause analysis in workplace environments.

The program equips participants with practical tools to identify real problems, analyze root causes, and implement effective solutions.

Key components of the training include:

Differentiating between perceived and real problems

Applying structured problem-solving approaches using the PDCA (Plan-Do-Check-Act) cycle

Using Root Cause Analysis techniques such as the 5 Whys and Fishbone (Ishikawa) Diagram

Analyzing real-life scenarios (e.g., customer complaints, service delays)

Developing actionable solutions and implementation plans

The training is designed using interactive methodologies, including case studies, group activities, and hands-on exercises to ensure practical application and engagement.